The Retreat – Website Privacy Policy & Cookie Statement

Welcome to The Retreat’s Privacy Policy and Cookie Statement!

*** Please see important note about cookie control. ***


Who We Are

The Retreat is a glamping site on the edge of Glastonbury Festival set up annually to provide top notch luxury camping facilities for festival goers. The Retreat is a trading name of The Glastonbury Retreat Limited, based in Wedmore, Somerset, UK. We are completely dedicated to providing all of our customers with clear transparent information about what we do and how we do it. This privacy policy, inspired by the new GDPR regulation, is a natural extension of the honest and open way we do business.


What Is The Purpose of This Policy?

To let our customers and website visitors know the following:

    • What personal data we collect when you visit our website
    • How we use your personal data
    • How we make sure your privacy is maintained
    • Your legal rights regarding data collection, storage and deletion
    • What cookies are, what cookies we use and what options you have to allow or disallow cookies on our website


What Is Personal Data?

Personal data is anything that discloses your identity; that is unique to you.


What Personal Data Do We Collect?

We collect personal data if you fill out a contact form, newsletter subscription form, or email us directly. Some plugins used on the site automatically collect data which is classified in the GDPR as ‘Personal Data’. Please click here for more info.


Personal Data – Contact Forms and Email

Personal data we collect from direct emails or from our contact forms may include the following:

    • First Name
    • Last Name
    • Email Address
    • Phone Number
    • Business Name
    • Website URL

Personal Data – Newsletter Subscriptions and Mailing Lists

Personal data we collect for our newsletter/mailing list may include the following:

    • First Name
    • Last Name
    • Email Address

We use Mailchimp to manage our mailing list. By choosing to subscribe, you acknowledge that your information will be transferred to our Mailchimp account. Learn more about Mailchimp’s privacy practices here. You can unsubscribe from our mailing list at any time by clicking unsubscribe in the footer of any of our marketing emails, or by emailing us to request that you are removed from the mailing list. 


Personal Data – Cookies, Analytics and Plugins

Some plugins such as social media plugins, performance plugins (e.g. caching engines), and Google Analytics collect data via automated methods.

The data collected by these plugins may include:

    • Your IP address (An IP address is a number that can uniquely identify a specific computer or other network device on the internet).
    • Browser type
    • Search engine used (if applicable)
    • System type (type of computer or device)
    • The content and pages that you access on our website
    • The frequency and duration of your visits to our website
    • The “referring URL” (i.e., the page from which you navigated to our website)
    • Cookie information

The GDPR states that IP addresses should be considered personal data as they enter the scope of ‘online identifiers’.

The information collected in this automated manner can be used to:

    • Speed up performance and improve user experience
    • Analyse your use of our website
    • Allow users to like and share content on social media
    • Analyse our website’s performance

Personal Data – WooCommerce

This website uses the WooCommerce platform to display products over a secure connection. If you make a purchase on the website, some or all of the following information related to that transaction will be stored in the website’s database:

    • First Name
    • Last Name
    • Products Purchased
    • Unique Transaction Identifier (e.g. PayPal Transaction Number)
    • Payment Type
    • Transaction Fee
    • Shipping Rate
    • IP Address (the numerical online address of your computer or device)
    • Customer Billing Address
    • Customer Delivery Address
    • Email Address
    • Phone Number

Please note we do not store any of your payment details on our database.

How Do We Use Your Personal Data?

We use the information you give us to contact you directly about any genuine offers we have relating to our business or important news or information. Other data collected is used to analyse our website’s performance and improve your user experience.

Do We Share Your Data With Third Parties?

The short answer is yes, however we will never sell your data to any marketing companies.

Technically some of what the GDPR classifies as personal data collected by us is shared with third parties in conjunction with our mailing list, website analytics and our website’s functionality.

If you sign up to our newsletter, your details are added to our database. We do not share your details with third parties for any purpose other than to provide you with direct marketing from us, to understand how you are using our website and to improve your user experience.

Also, please see our note in Personal Data – Cookies, Analytics and Plugins about how IP addresses (classed by the GDPR as personal data) may be automatically collected and used by third party plugins on this website.


Data Security – Protecting Your Privacy

We protect personal data with appropriate security.

    • All of our data stored on computers is protected by technical security such as firewalls, anti-virus software and passwords.
    • We understand the importance of data security and what procedures should be followed in case of a data security breach.
    • Our website has an SSL certificate and powerful security software to protect and secure your connection.
    • Our email clients are configured to use secure email connections.

Security Breaches – Our Security Procedure

    • Under GDPR law, if personal data has been put at risk we are required to report the breach to the Information Commissioners Office within 72 hours.
    • Certain types of data breach do not need to be reported if they are considered harmless and poses no risk to individual data.
    • If a breach is considered high-risk, we will inform all individuals who are impacted right away. We will do this via direct email or telephone depending on your contact preferences.

Your Legal Rights Regarding Data Collection, Storage and Deletion

The GDPR includes the following rights for individuals or ‘data subjects’:

    • The right to be informed
    • The right of access
    • The right to rectification
    • The right to erasure
    • The right to restrict processing
    • The right to data portability
    • The right to object
    • The right not to be subject to automated decision-making including profiling

Requests for Amendments, Copies or Deletion

If you would like us to update or delete any details we hold about you, or would like a copy of your personal data, simply send a request via email to

In accordance with the GDPR, any requests for amendments, deletion or copies of data will be fulfilled within 30 days (though usually much quicker).

Links to Other Web Sites

This privacy policy is for this website only and does not cover any other sites that we link to. If you have questions about how another website uses your information, you’ll need to check that site’s privacy statement.


Cookies are small text files that a website stores on a visitor’s computer, mobile phone or networked device. Each time the visitor returns to a website, the browser provides the site with a string of information stored in the cookie. For security reasons, websites can only access cookies they have created, not cookies from other sites.

Most major websites use cookies to add functionality and improve user experience. This automated exchange of information can be very useful in many ways. It can improve how a website is loaded, remember user settings such as logon info and provide valuable feedback to website designers. Cookies enable us to make your experience of our website more enjoyable and to improve the functionality of our services.

Our cookies help us:

    • Make our website work as you’d expect
    • Improve the speed/security of the site
    • Allow you to share pages with social networks like Facebook
    • Continuously improve our website for you
    • Make our marketing more efficient (ultimately helping us to offer the products and services you need)

You can learn more about all the cookies we use below.

Cookie Categories

Here are the cookie categories which this website may use:


Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.


Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.


Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.


Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

Granting Us Permission to Use Cookies

Our site uses cookies to enhance performance, security and user experience. We also use cookies to analyse how people use our website. As part of the GDPR, we need your permission to continue using these cookies. Please click the ‘Accept’ button on our Privacy Policy and Cookie Statement banner at the bottom of the page to give your consent. If you prefer not to use cookies, please see the links below for instructions on how to block them via your web browser.

How to Block Cookies Using Your Internet Browser

One way to completely disable the use of cookies is to set your web browser to block them. Please note that completely blocking cookies might mean that the web does not look or behave in the way you expect.

If you have any questions or concerns about your privacy or any of the settings on this website, please contact us at any time.

This Privacy Policy was updated on 12th October 2023.